Why Behavior Training Fails
- July 5, 2016
- Posted by: Reena Saxena
- Category: Behavior Management
What will make companies spend more on Training and Development ?
- A compliance clause similar to the one on Corporate Social Responsibility.
- Reduction in attrition rate.
- Measurable Returns on Investment.
….. The list can go on endlessly, with conflicting opinions and viewpoints.
The targets of criticism are often :
- Lack of follow-up.
- Lack of clarity in roles and responsibilities.
- Lack of co-operation from seniors.
- Resistance to change.
- Internal politics and turf wars.
- Nominations for training being irrelevant to the needs of the organization.
- Training programs being treated as a perquisite/paid holiday/alibi to keep a person away from the office for sometime.
Again, the list is endless.
Behavior is not an absolute, which can be targeted in isolation. It is just one aspect, and a consequence of several other factors.
Borrowing from the software terminology, every person is an object, which belongs to a class called humanity. Every object (person) has state and behavior.
1. Identity :
Every instance of a class should be unique. e.g. in memory, every object has its own memory address.
Every person has a name, gender, address, profession, social tag like community, race etc. to give it a unique identity.
2. State :
Every object, at any given point of time would have to have a set of attributes defining its State.
In this state, a person acts as a response to the stimuli it receives from the environment. They are largely defence strategies to protect oneself, and safeguard interests in the given environment. This can also be equated to the ‘reptile and mammal intelligence’ of a human being (Maclean’s model, 1970).
The ‘reptile brain’ consists of the brain stem and cerebellum, and it gives an individual its survival instincts. The ‘mammal or limbic brain’ consists of hippocampus, amygdala and the hypothalamus. This can record memories of behaviours that produced agreeable and disagreeable experiences, so it is responsible for what are called emotions in human beings.
A person is stable and centered in this state. This is the core of an individual, which does not change with the environment. Value systems, genetics, physical attributes etc. fall under this category.
This can be equated with the ‘human brain or neocortex’ in the Maclean’s model, 1970. This corresponds to the two large cerebral hemispheres in the brain. These hemispheres have been responsible for the development of human language, abstract thought, imagination, and consciousness. The neocortex is flexible and has almost infinite learning abilities.
(Source : http://thebrain.mcgill.ca/)
All three types of intelligence co-exist, and have evolved together.
Every object based on its state and optionally identity will have particular behavior.
Behavior is what a person does, as opposed to what a person is. In a human being, behavior is an outcome of the state, in which an individual is, at that particular moment. Behavior cannot be influenced, without changing the ‘state’ of the individual.
The stimuli from the environment will keep changing, and so will the response of the individual, in its ‘reactive’ state. Hence, development programs need to be designed to keep a person in his proactive state, for a maximum period of time.
HOW TO REMAIN PROACTIVE?
The reactive state helps an individual in ensuring its safety viz. In the fight-or-flight response it evokes in a dangerous situation. It also accesses the recorded memories of previous situations, and the pleasantness or unpleasantness related to that situation. This creates the emotional response. Anger, confusion, withdrawal, hysteria may all be manifestations of fear, induced by a previous memory.
A proactive mindset can be created by watching these reactions carefully, interpreting them, learning from them, and modifying further behaviour. It creates that sense of centeredness and unflappability in an individual. It is referred to as ‘maturity’, as it is a consequence of learning from prior experience.
Choosing not to be Reactive, is being Proactive.
The following steps are an indicative strategy, not exhaustive.
- Watch your thoughts, gut reactions, language and the causative factors.
- Access the memories that created it.
- Analyse, and assure yourself that circumstances are not always the same.
- Create a plan for the future, and stick to it.
- Follow up on the commitments made, to yourself and others, and deliver.
Watch this short video ( 1 min, 39 seconds)
Neuro-Linguistic Programming (NLP) and Emotional Intelligence (EI) training should ideally precede other modules. The receptivity to training, and effectiveness will both increase.
Coverpic source : humanityhealing.net